I’m a Content Designer/Copywriter, specialising in customer experiences within financial services.

For me, content design is about finding balance. It’s making things concise yet meaningful. It’s meeting user needs while satisfying product and regulatory requirements. It’s building fresh and exciting experiences without breaking established mental models (and rigid design systems).

By drawing on my experience, and through empathy, creativity and collaboration, I bridge these tensions to turn complexity into engaging human experiences. In short, I’m a people pleaser.

Experience

  • Marcus by Goldman Sachs - 2024 to present

  • Revolut - 2023 to 2024

  • Chase UK - 2020 to 2023

  • The AA - 2019 to 2020

Expertise

  • UX writing

  • Content strategy & governance

  • Information architecture

  • Establishing and maintaining Content Design foundations and principles

  • Mapping, research and testing

  • Accessibility

  • Figma, JIRA and Confluence

  • Cross-functional collaboration

  • Regulatory compliance

A man taking a selfie outdoors with greenery and fields in the background, a church steeple visible in the distance, overcast sky.