I’m a Content Designer/Copywriter, specialising in customer experiences within financial services.
For me, content design is about finding balance. It’s making things concise yet meaningful. It’s meeting user needs while satisfying product and regulatory requirements. It’s building fresh and exciting experiences without breaking established mental models (and rigid design systems).
By drawing on my experience, and through empathy, creativity and collaboration, I bridge these tensions to turn complexity into engaging human experiences. In short, I’m a people pleaser.
Experience
Marcus by Goldman Sachs - 2024 to present
Revolut - 2023 to 2024
Chase UK - 2020 to 2023
The AA - 2019 to 2020
Expertise
UX writing
Content strategy & governance
Information architecture
Establishing and maintaining Content Design foundations and principles
Mapping, research and testing
Accessibility
Figma, JIRA and Confluence
Cross-functional collaboration
Regulatory compliance