The AAxUber

Overview: UX content design for AA & Uber's driver perk. Giving Uber drivers the ability to activate AA membership and report a breakdown.

Process: story mapping, user research, content design, microcopy writing, accessibility validation, user testing, reviews, approvals.

Collaborations: UX designer, UX researcher, accessibility specialist, product manager, external partner, front-end engineers, QA, legal and compliance.